Capgroup Sucks Customer Reviews and Feedback

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Capital One Financial Corporation is an American bank holding company specializing in credit cards, auto loans, banking, and savings accounts, headquartered in McLean, Virginia with operations primarily in the United States. It is on the list of largest banks in the United States and has developed a reputation for being a technology focused bank.

The bank has 755 branches including 30 café style locations and 2,000 ATMs. It is ranked 98th on the Fortune 500, 17th on Fortune's 100 Best Companies to Work For list, and conducts business in the United States, Canada, and the United Kingdom. The company helped pioneer the mass marketing of credit cards in the 1990s. In 2016, it was the 5th largest credit card issuer by purchase volume, after American Express, JPMorgan Chase, Bank of America, and Citigroup.

Capital One refuses to accept overseas phone numbers as part of user profiles. They recently mandated a two-factor authentication requirement that only allows US phone numbers as the second factor. So if you're a US service member stationed overseas, with a phone number local to the country you are stationed in, you are unable to establish a second factor, and therefor can't access your account online. After 40 minutes of conversation with a service rep and then a supervisor account service rep, a USA service member was politely informed that "sorry, you and every other service member or American living overseas without a US phone number are just out of luck." Capital One can tell from the calls from overseas phones that are charged overseas rates to see that the service persons have to manage accounts, check charges, make payments...This is not 1970!

Reviews

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Associate says

"No recognition, Unfair treatment, No work/life balance, Dream Killer."

Recruitment Consultant (Former Employee) says

"Typical company where they let people with no experience into key roles with no knowledge of the role. Did not push with hard sales or have a structure."

HR & Admin Officer (Current Employee) says

"Making small things difficult and messy then find days to take solution, Making delay and wait to get the penalty, after trying to wave of the penalty and during the days pay all the fines"

Hospitality Floor Manager (Former Employee) says

"fast pace , lovely people, spend on their employees, respectful culture, long hours, lots of external guests, lots of functions, nice place to work, spacious office."

HR Officer/Legal Officer/Acquisitions (Former Employee) says

"Good Company, Top Company a seriously great place to work. Product teams are really close and tight-knit and there's very little friction across functional units. Management takes a very dedicated - yet weighted and scientific - approach to employee feedback and really listens to everyone at every level. The degree of ownership and impact you'd like within your product team is very flexible so everyone can easily find his or her comfort zone. There's an open culture that strongly discourages immature, ignorant, intolerant, hateful, or negative attitudes. The food at HQ is amazing, and the work groups and events allow you to meet a ton of people. Desk space is ample and collaborative while allowing for flexible environments (go work at a couch, a conference room, or the kitchen if you want.) Hours are flexible as long as you're around for meetings.Good CompanyNo Cons"

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